Terms of Service
- How Printavo Works
- Nature of Service
- Rules of Use
- Chargebacks and Credit Card Cancellations
- Availability of Service
- Our Copyright
- Your Copyright
- Revocation of Consent
- Representations & Warranties
- Choice of Law
- Forum of Dispute
- Force Majeure
- Termination & Cancellation
- Assignment of Rights
- Cancellation and Refund Policies
- Monthly Subscription Cancellation
- Annual Subscription Cancellation
- Onboarding Refund Policy
- California Users and Residents
- Implementation & Training Program
Throughout this Agreement, we may use certain words or phrases, and it is important that you understand the meaning of them. The list is not all-encompassing and no definition should be considered binding to the point that it renders this Agreement nonsensical:
“Agreement” refers to these Terms of Service;
“Printavo” refers to our company, known as “Printavo, Inc”; our Site; our Service; or a combination of all or some of the preceding definitions, depending on the context in which the word is used;
“Service” refers to the services that we provide through our Site, including our customer insight services and our Site itself;
“Site” refers to our website, www.Printavo;
“User” refers to anyone who uses our Service, including general visitors to our Site;
“You” refers to you, the person who is entering into this Agreement with Printavo.
Printavo is a B2B Software as a Service (“SaaS”) platform. Our Service helps companies manage their workflow and grow their business.
Anyone can use our Service in accordance with this Agreement and any applicable laws.
In order to use our Service, you must meet a number of conditions, including but not limited to:
You must not be in violation of any embargoes, export controls, or other laws of the United States or other countries having jurisdiction over this Agreement, Printavo, and yourself. For example, if the Office of Foreign Assets Control prohibits conducting financial transactions with nationals, residents, or banks of your country, you must not use our Service.
You must be the minimum age required to enter into a contract in the area in which you reside, and, in any event, must not be less than 18 years of age.
You must not be signing up for our Service on behalf of a natural person other than yourself.
You must, if signing up for our Service on behalf of a person other than a natural person, be authorized to bind that person to this Agreement, and you hereby agree that you are authorizing both that person and you to this Agreement, and that both that person and you shall be held jointly and severally liable for any breaches of this Agreement and any financial or other liabilities imposed upon either that person or you under this Agreement.
You must provide us with personal information, payment information, and other information that we deem necessary to provide you with our Service.
Our Service is intended to improve your business, but results may vary. You agree that you are solely responsible for determining whether our Service will benefit you, and to release Printavo from any loss arising from or relating to your use of our Service.
Printavo may send SMS, text messages to phone numbers that belong to your account. Text messages and data rates may apply from your mobile carrier.
You agree that you will not:
Violate the laws of the United States, its states, or any foreign political entity having jurisdiction over this Agreement, whether or not the foreign political entity is a country or a subdivision (such as a state or province) or municipality (such as a city, town, county, or region) of a foreign country.
Post or send anything violent, threatening, pornographic, racist, hateful, or otherwise objectionable according to the opinion of Printavo or its delegates.
Infringe on anyone’s intellectual property rights, defame anyone, impersonate anyone, or otherwise violate the rights of a third party.
Use our Service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws), the laws applicable to you in your customer’s jurisdiction, or the laws of the United States and Illinois. You will comply with all applicable laws, rules and regulations in your use of the Service.
Use our Service to facilitate a business or business practice which is fraudulent, unfair, deceptive, or otherwise prohibited by consumer protection or other legislation.
Hack, crack, phish, SQL inject, or otherwise compromise the security or integrity of the Printavo Site, Service, or its Users’ computers.
Do anything else which could bring Printavo into disrepute or violate the rights of any person.
Printavo may make discounts or coupons available to Users. Printavo may refuse to honor such discounts or coupons for any reason including, but not limited to, fraud, mistake on the part of our publication of information, actual or expected financial hardship, sale of all or part of our business, or any other reason.
Where a User conducts a chargeback against Printavo, that User shall be liable to Printavo for the full amount of the chargeback as well as any reasonable attorneys’ fees, collection agency fees, court costs, disbursements, and other expenses incurred by Printavo in its enforcement of its rights under this section.
Where a credit card is declined for any reason (including but not limited to expiration, insufficient credit, or precautionary anti-fraud measures), Printavo reserves the right to delete the relevant User’s account data and terminate their access to our Service without notice. Without prejudice to any of Printavo’s rights under this section, Printavo may choose to first contact the relevant User and give them an opportunity to correct the failed payment issue prior to engaging in such a deletion.
As a SaaS, Users agree that Printavo may be unavailable at times. Reasons for such unavailability may be related to security, technical, or legal issues. You agree that Printavo is not required to inform you of any such periods of unavailability even if anticipated or planned by Printavo, and release us from any liability relating to such unavailability. Without limitation on the generality of the foregoing, Printavo shall generally attempt to inform its Users of such planned or anticipated periods of unavailability prior to their occurrence unless there is good reason not to do so.
Printavo must preserve the uniqueness of its content in order to distinguish itself from its competitors. You agree not to copy, distribute, display, disseminate, or otherwise reproduce any of the information on the Site without receiving our prior written permission.
Printavo must be assured that it has the right to use the content that is posted to its Site by its Users. Such content may include, but is not limited to, photographs, videos, text, audio, gathered customer data, and other materials. Whenever submitting content to our Site, you agree that you are granting us a non-exclusive, universal, perpetual, irrevocable, sublicensable, commercial and non-commercial right to use, distribute, publish, and otherwise make use of the content that you submit to us, to the extent that is necessary to provide you with our Service. You warrant to us that you have the right to grant us this right over the content, and that you will indemnify us for any loss resulting from a breach of this warranty and defend us against claims regarding the same. In limitation of the foregoing, the customer information that Users gather will not be used by Printavo for any marketing activities.
“Printavo” is a trademark used by us, Printavo Inc., to uniquely identify our Site, Service, and business. You agree not to use this phrase anywhere without our prior written consent. Additionally, you agree not to use our trade dress, or copy the look and feel of our website or its design, without our prior written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph, including starting your own competing service.
We may revoke our consent for your use of our intellectual property, or any other permission granted to you under this Agreement, at any time. You agree that if we so request, you must take immediate action to remove any usage of our intellectual property that you may have engaged in, even if it would cause a loss to you.
WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE MERCHANTABILITY OF OUR SERVICE OR FITNESS FOR ANY PARTICULAR PURPOSE. YOU AGREE THAT YOU ARE RELEASING US FROM ANY LIABILITY THAT WE MAY OTHERWISE HAVE TO YOU IN RELATION TO OR ARISING FROM THIS AGREEMENT OR OUR SERVICES, FOR REASONS INCLUDING, BUT NOT LIMITED TO, FAILURE OF OUR SERVICE, NEGLIGENCE, OR ANY OTHER TORT. TO THE EXTENT THAT APPLICABLE LAW RESTRICTS THIS RELEASE OF LIABILITY, YOU AGREE THAT WE ARE ONLY LIABLE TO YOU FOR THE MINIMUM AMOUNT OF DAMAGES THAT THE LAW RESTRICTS OUR LIABILITY TO, IF SUCH A MINIMUM EXISTS.
YOU AGREE THAT WE ARE NOT RESPONSIBLE IN ANY WAY FOR DAMAGES CAUSED BY THIRD PARTIES WHO MAY USE OUR SERVICES, INCLUDING BUT NOT LIMITED TO PEOPLE WHO COMMIT INTELLECTUAL PROPERTY INFRINGEMENT, DEFAMATION, TORTIOUS INTERFERENCE WITH ECONOMIC RELATIONS, OR ANY OTHER ACTIONABLE CONDUCT TOWARDS YOU.
YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY FAILURE ON THE PART OF A PAYMENT PROCESSOR TO DIRECT PAYMENTS TO THE CORRECT DESTINATION, OR ANY ACTIONS ON THEIR PART IN PLACING A HOLD ON YOUR FUNDS.
YOU AGREE THAT WE ARE NOT LIABLE FOR ANY FAILURE OF THE GOODS OR SERVICES OF OUR COMPANY OR A THIRD PARTY, INCLUDING ANY FAILURES OR DISRUPTIONS, UNTIMELY DELIVERY, SCHEDULED OR UNSCHEDULED, INTENTIONAL OR UNINTENTIONAL, ON OUR WEBSITE WHICH PREVENT ACCESS TO OUR WEBSITE TEMPORARILY OR PERMANENTLY.
THE PROVISION OF OUR SERVICE TO YOU IS CONTINGENT ON YOUR AGREEMENT WITH THIS AND ALL OTHER SECTIONS OF THIS AGREEMENT. NOTHING IN THE PROVISIONS OF THIS “REPRESENTATIONS & WARRANTIES” SECTION SHALL BE CONSTRUED TO LIMIT THE GENERALITY OF THE FIRST PARAGRAPH OF THIS SECTION.
For Jurisdictions that do not allow us to limit our liability: Notwithstanding any provision of these Terms, if your jurisdiction has provisions specific to waiver or liability that conflict with the above then our liability is limited to the smallest extent possible by law. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: (a) death or personal injury caused by its negligence or that of any of its officers, employees or agents; or (b) fraudulent misrepresentation; or (c) any liability which it is not lawful to exclude either now or in the future.
IF YOU ARE A RESIDENT OF A JURISDICTION THAT REQUIRES A SPECIFIC STATEMENT REGARDING RELEASE THEN THE FOLLOWING APPLIES. FOR EXAMPLE, CALIFORNIA RESIDENTS MUST, AS A CONDITION OF THIS AGREEMENT, WAIVE THE APPLICABILITY OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.” YOU HEREBY WAIVE THIS SECTION OF THE CALIFORNIA CIVIL CODE. YOU HEREBY WAIVE ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE AFOREMENTIONED RELEASE.
You agree to indemnify and hold us harmless for any claims by you or any third party which may arise from or relate to this Agreement or the provision of our service to you, including any damages caused by your use of our Site or acceptance of the offers contained on it. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys’ fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim, and you shall be liable for the damages as though we had proceeded with a trial. In the event of a breach that is deemed the fault of Printavo, Printavo will not hold customer liable for legal fees or damages.
This Agreement shall be governed by the laws in force in the State of Illinois. The offer and acceptance of this contract are deemed to have occurred in the State of Illinois.
You agree that any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction in the State of Illinois. Specifically, where the subject matter of a dispute is eligible for it, you agree that any disputes shall be heard solely within the lowest court of competent jurisdiction in the State of Illinois (“Small Claims Court”).
If a dispute claims multiple claims and one or more of those claims would be eligible to be heard by the Small Claims Court, you agree not to bring the other claims against us and to instead proceed within the Small Claims Court.
If you would be entitled in a dispute to an amount exceeding the monetary jurisdiction of the Small Claims Court, you agree to waive your right to collect any damages in excess of the monetary jurisdiction and instead still bring your claim within the Small Claims Court.
You agree that if a dispute is eligible to be heard in Small Claims Court but you would be entitled to an additional or alternative remedy in a higher court, such as injunctive relief, you will waive your right to that remedy and still bring the dispute within the Small Claims Court.
If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys’ fees, court costs, and disbursements in doing so.
You agree that the unsuccessful party in any dispute arising from or relating to this Agreement will be responsible for the reimbursement of the successful party’s reasonable attorneys’ fees, court costs, and disbursements.
You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.
In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.
If two or more provisions of this Agreement are deemed to conflict with each other’s operation, Printavo shall have the sole right to elect which provision remains in force.
Printavo reserves all rights afforded to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.
We may terminate your access to our Site and Service at our discretion without explanation, though we will strive to provide a timely explanation in most cases. Our liability for refunding you, if you have paid anything to us, will be limited to the amount you paid for goods or services which have not yet been and will not be delivered, except in cases where the termination or cancellation was due to your breach of this Agreement, in which case you agree that we are not required to provide any refund or other compensation whatsoever.
Under no circumstances, including termination or cancellation of our Service to you, will we be liable for any losses related to actions of other Users.
You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.
We may amend this Agreement from time to time. When we amend this Agreement, we will update this page accordingly. You must read this page each time you use our Service and your continued use of our Service shall constitute your acceptance of any such amendments.
Printavo is committed to providing the best customer experience possible. We offer a full refund within the first 30 days of your paid subscription purchase if you are unsatisfied for any reason. To better serve and satisfy all of our customers, we may ask (but do not require) that you briefly explain why you want a refund or why you canceled your subscription.
with your cancellation request and our Customer Care Team will process your cancellation.
All cancellation requests must come from an Admin on your account.
If we process a monthly subscription cancellation, you will have full access to your account until the end of that month’s billing period. You will not be billed again once the current billing cycle ends.
If the end of that billing period is less than 5 days, we will give you an additional 5 days of access to your account.
If you cancel an annual subscription within the first 30 days of your subscription, we will issue a full refund. This refund will be issued to the card on file within 5 to 10 business days.
If you have purchased Onboarding sessions with our Onboarding/Education team and want a refund, we may grant you a partial refund for any remaining Onboarding calls. Payment for Onboarding sessions may only be refunded within 90 days of your Onboarding purchase.
We are unable to issue a full refund for Onboarding purchases unless you cancel your Onboarding appointments more than 24 hours prior to your first Onboarding session.
to cancel your onboarding sessions.
Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about Printavo must be addressed to our agent for notice and sent via certified mail to that agent. For our agent’s most current contact information, please send a request to
Lastly, California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Session Attendance: Your Printavo Implementation Manager will be both your hardest worker and your biggest cheerleader. Please let them know if a session needs to be rescheduled to ensure your program stays on track.
Mutual Offline Work: Your Printavo Implementation Manager will be working diligently even when you cannot see them. To ensure your program stays on track, completion of offline work is necessary. If you feel there are obstacles to completing offline work, please let your Implementation Manager know as soon as possible.
Maximum Implementation Duration: The length of the program runs about 3-6 weeks, with a 3-5 hour-per-week expectation of work from you and your shop. In order for Printavo to manage program capacity and meet all go-live dates, the maximum duration of any program will be 6 weeks from the date of the initial discovery call. Any services provided in the program that are requested to be completed beyond the program conclusion will be quoted out and billed at an hourly rate.
Abandoning the Program: If you decide not to proceed with the program, we kindly ask that you let us know immediately. Please be advised that a full refund will be available within the first 2 weeks from payment if and only if the program has not begun. Once the program officially begins (initiated by the discovery call), only partial refunds will be considered within the first 2 weeks from the discovery call. Refunds will not be offered beyond the first 2 weeks from the discovery call.
Last Modified: September 3, 2021