Every print shop faces similar challenges regardless of its growth or path: scattered job details, unorganized customer follow-ups, unclear production visibility, and systems that don’t scale with volume. 

For Success Print Shop, Midnight Supply Company, and 918 Design Co, Printavo helped create more organized workflows, stronger team communication, and better visibility across the business.

Here’s how each shop used Printavo to improve the way work moves from customer approval to production and fulfillment.

Success Print Shop: Building a Workflow That Can Run Without the Owner

For Success Print Shop, Printavo helped founder and owner Jonathan Ornelas and his team manage orders, invoices, customer approvals, and production details through one simple system.

Before building out more of their workflow in Printavo, the shop relied heavily on text messages and email threads for customer communication.

Artwork approvals, mockups, sizes, and order details were often handled first in conversation. But once everything was confirmed, Printavo became the place where they finalized jobs and moved them to production.

“Printavo is easy to use. It’s one simple interface,” says Jonathan.

Instead of sending customers into a complicated portal or dashboard, Success Print Shop uses Printavo invoices as the final approval point. Once customers approve the final invoice, the team knows the job is ready to move forward.

That invoice becomes an asset for the shop’s production team.

“The final invoice is the big green light for everyone,” Jonathan notes.

The team can find customer notes, production notes, invoice details, and job information all in one spot, thanks to their Printavo setup. Production knows what to print, sales know what has been approved, and customers get a clean, simple way to review and pay.

That centralized workflow proved especially valuable during one of the busiest times of the year, when Jonathan had to step away from the shop for several weeks due to family matters. The systems already in place helped the business keep running.

There were still normal shop challenges, but the overall result showed the strength of having clear processes and reliable software in place.

“About 95% of everything that came in went out on time,” says Jonathan. “That was a testament to the systems, processes, and software we had in place.”

Today, Success Print Shop continues to use Printavo as a practical, everyday tool for quoting, invoicing, approvals, and production visibility. The team uses quote templates, duplicates what works, and keeps the process moving.

Online Store Workflow

The shop has also built a robust online store workflow, running roughly 100-120 preorder stores per year. Those stores are especially helpful for schools, 5K runs, group orders, churches, sports teams, and other organizations that need an easy way to collect sizes, manage options, and simplify ordering.

“Online stores are huge for us because customers need easy group orders,” says Jonathan.

Online stores have also expanded the range of products that customers can offer and sell. For example, instead of a single, standard short-sleeve T-shirt, store managers can quickly add long sleeves, crewnecks, hoodies, tank tops, or other garment options using the same design.

That improves the customer experience and can increase the total value of each order.

“It takes three seconds to add another garment to an online store, and that can easily increase sales,” says Jonathan.

Automated Results

Success Print Shop is also finding new ways to extend Printavo’s value through automation. Using the Printavo API with an automation tool, the shop created a system that checks for overdue balances and sends automatic payment reminder emails with a pay-now link.

That workflow saves Jonathan and his team time each week and simplifies how customers finalize payment.

For Success Print Shop, the biggest value has been finding the right ways to implement the software to create a better experience for both the shop and the customer.

Midnight Supply Company: Replacing Scattered Tools With One Shared Production Hub

For Midnight Supply Company, the old way of managing production worked until business picked up and they needed better tools.

Before Printavo, the team was piecing together their workflow using resources like Google Sheets, Google Calendar, and a whiteboard. Sometimes, even physical job folders could easily get lost under stacks of shirts. Business was booming, but job details were scattered and hard to keep consolidated.

Overall, the team had to rely on constant back-and-forth communication to keep everything on track.

Their biggest challenge was visibility. In Google Calendar, the team could see basic details like unit count and client name, but not the full picture.

Receiving garments, tracking purchase orders, checking quantities, and understanding job status all required extra communication and manual follow-up.

Once Midnight Supply Company switched to Printavo, that changed, says owner Christine Geronimo.

With Printavo’s calendar, the team gained a visual production hub that gave everyone access to the same information.

“Now everybody is looking at the same link and the same information,” she says.

That shared visibility also helped improve other areas of the shop, like receiving, production planning, and cross-team communication.

Purchase orders helped organize receiving, while detailed job views helped the team track quantities, UPS information, order details, and production requirements.

“Our production team lives off the calendar,” says Christine. “That’s how we stay organized.”

Automation also helped reduce the constant internal back-and-forth. Once artwork is approved, Printavo triggers the next steps, like ordering garments, preparing film, starting separations, updating production, and notifying the customer when an order is complete and ready for pickup.

“Little things like automatic notifications have saved us so much time,” she notes.

Still Growing

Today, Printavo helps Midnight Supply Company manage a more connected production process. The team uses invoices, production calendars, notifications, purchase orders, and job details to keep work moving.

They’ve set up Printavo across multiple desktops throughout the shop, including near the press, shipping and receiving, production, and management offices. That keeps the system accessible wherever the work is happening.

“Printavo changed our shop in terms of organization, automation, and communication with the team.”

By centralizing job information, streamlining communication, and giving the team a visual way to manage production, Midnight Supply Company has improved efficiency and increased productivity.

“If you’re looking for something that can help organize your shop, streamline communication, and improve productivity, I’d suggest signing up for Printavo,” says Christine.

918 Design Co: Creating Systems to Support Serious Growth

For 918 Design Co, growth was a good problem to have, but it was becoming harder to manage with the tools they had in place.

The shop had been around since 2014, and by 2023, they were approaching a major milestone of $1 million in sales. But the systems supporting the business had not kept up.

The team at 918 still managed orders, approvals, quoting, production details, and store-related tasks in ways that left too much room for manual follow-up and mistakes.

“We were getting close to a million in sales, and you can’t do that on notebooks,” says owner Leeah Calvert.

Adding Printavo

With the shop closing in on $1 million, 918 Design Co decided to make a major operational shift and signed up for on-site Printavo implementation in July 2023.

“We went all in during two weeks,” says Leeah.

She says the impact was immediate, and 918 Design Co was able to create a more consistent process across the shop. Quotes and approvals became clearer for customers and employees. Production steps became easier to assign, schedule, and track.

For a shop that sells a wide variety of products, that structure mattered.

“It simplified things to where we can get most quotes ready quickly,” Leeah adds.

Online Stores

Today, 918 Design Co has eight full-time and several part-time employees. The business has doubled in size, and the team uses Printavo not just for orders, but also to manage the tasks that keep online stores moving.

When the team opens an online store, they create related tasks for graphics, store closure, order reconciliation, fulfillment, DTF transfer ordering, and other production steps.

Those tasks flow into Printavo’s Power Scheduler so each person can see what needs to happen and when.

“We’ve really embraced the Power Scheduler,” says Leeah. “We put all of the events that need to happen to get an order or a store out the door.”

That visibility has changed the way the team works. 918 Design Co now has a shared system that keeps orders moving, helps the team stay aligned, and reduces mistakes.

The team learned the system quickly, uses it daily, and continues to build their workflow around it.

“There’s no way we could have doubled in size without shop management software,” notes Leeah.

Better Systems Help Print Shops Grow With Confidence

Each of these shops had different needs, but the pattern is clear. Success Print Shop needed a system that could keep production moving without everything depending on the owner. Midnight Supply Company needed one shared source of truth for production, communication, and order details. 918 Design Co needed stronger systems to support rapid growth.

With Printavo, each shop found a better way to organize the work, keep teams aligned, and create a smoother path from customer approval to finished order.

Ready to rethink your workflow? Book a discovery call with Printavo today.